Appointments and Cancellation Policy

Appointments & Reservations

At Osiris Skin Esthetics, every appointment is thoughtfully reserved to provide you with personalized care and attention.

A valid credit card is required to secure appointments booked online or by phone.
A down payment may be required for select promotions or special services.
We recommend booking in advance to secure your preferred appointment time.
All treatments are performed in accordance with applicable state licensing and safety regulations.
New clients must complete an intake and consent form before their first treatment. Forms may require periodic updates.
Forms are provided electronically through your appointment confirmation. Please arrive 5–10 minutes early if you need to complete or update your information.

Cancellation & No-Show Policy

We understand that unexpected circumstances may arise and occasionally interfere with your scheduled appointment.

We kindly request at least 2 days' notice for cancellations or rescheduling.

Appointments canceled or rescheduled after the cancellation cutoff are subject to a fee of 50% of the scheduled service price. The same fee applies to missed appointments without notice.

Applicable fees may be charged to the credit card on file.

In the event of severe weather or other exceptional circumstances, please contact us directly so we can review your situation.

We appreciate your understanding and consideration for the time reserved especially for you.

For appointment changes or questions, please contact us:

737-277-5916

osirisskincare@gmail.com

Gift Cards & Gift Certificates

Osiris Skin Esthetics offers electronic gift cards and paper gift certificates, available for a specific service or a selected dollar amount. They make a thoughtful gift for any occasion.

Redemption & Validity

Gift cards and purchased gift certificates may be redeemed toward eligible services and retail products at Osiris Skin Esthetics.
Certificates purchased for a specific treatment will be honored for the designated service. If the treatment is discontinued or unavailable, the original purchase value may be applied toward another eligible service.
Purchased gift cards and gift certificates do not expire. Complimentary promotional gift cards and certificates may have expiration dates and additional restrictions, which will be clearly disclosed when issued.
Gift cards and certificates are nonrefundable and cannot be exchanged for cash, except where required by law.
Any remaining monetary balance may be applied toward future eligible purchases.

Promotional Gift Cards & Certificates

Complimentary promotional gift cards and certificates cannot be combined with other discounts, special offers, discounted products or services, packages, or treatment series.

Additional terms and expiration dates, if applicable, will be disclosed at the time of issuance.

Lost or Stolen Gift Cards & Certificates

Osiris Skin Esthetics is not responsible for lost or stolen gift cards or certificates. Replacements are not guaranteed and may be considered when the original purchase and unused balance can be verified.

Appointments & Cancellations

Appointments booked using gift cards or certificates are subject to our regular scheduling and cancellation policies.

We recommend booking in advance to ensure availability of your preferred treatment and appointment time.

Privacy policy

At Osiris Skin Esthetics, we believe that trust, privacy, and personalized care go hand in hand. We respect your personal information and are committed to maintaining confidentiality and handling your information responsibly.

Information We Collect

To provide safe, personalized skincare services, we may collect your contact information, appointment history, treatment preferences, relevant health conditions, medications, allergies, skin concerns, and signed consent forms.

We request only information reasonably necessary to provide our services, maintain accurate records, and support treatment safety.

How We Use Your Information

Information collected may be used to schedule appointments, assess treatment suitability, personalize skincare services, maintain client records, process payments, communicate important appointment information, and meet applicable legal or professional requirements.

Promotional communications are sent in accordance with applicable consent requirements and your communication preferences.

Client Confidentiality & Information Security

Your personal and treatment-related information is treated as confidential.

We use business management systems with security safeguards and take reasonable precautions to protect client information against unauthorized access, use, or disclosure.

Information may be processed by authorized service providers when necessary for scheduling, payment processing, record management, or business operations, subject to applicable privacy requirements.

We do not sell your personal or treatment-related information.

Your Privacy Rights

You may contact Osiris Skin Esthetics to:

Request access to personal information or treatment records maintained about you.
Request corrections to inaccurate or outdated information.
Request deletion of eligible personal information, subject to applicable legal and recordkeeping requirements.
Ask questions about how your information is collected, used, stored, or shared.
Withdraw marketing consent or unsubscribe from promotional communications.

Privacy requests will be reviewed and handled in accordance with applicable law. We may need to verify your identity before releasing or modifying confidential records.

Your Responsibility to Provide Accurate Information

Your safety is an important part of your skincare experience.

Clients are responsible for providing accurate and current information relevant to treatment safety, including known allergies, medications, skin sensitivities, health conditions, and other factors that may affect treatment suitability.

Please notify your esthetician of any relevant changes before each treatment.

You may ask questions about why particular information is requested or decline to disclose information. However, when essential safety information is unavailable, we may need to modify, postpone, or decline a treatment.

Marketing & Communication Preferences

Clients may choose whether to receive promotional emails or text messages.

Marketing preferences may be updated at any time by contacting us or using the unsubscribe or opt-out instructions provided in our communications.

Declining promotional messages does not prevent necessary appointment confirmations or service-related communications.

Contact & Privacy Requests

For questions, corrections, or requests concerning your personal information, please contact:

Osiris Skin Esthetics

Phone: 737-277-5916

Email: osirisskincare@gmail.com

We value the trust you place in us and are committed to respecting your privacy throughout your skincare experience.